Refund and Cancellation Policy
TR GROW LTD | Professional Services Framework
1. Nature of Our Services
TR GROW LTD provides tailored business-to-business (B2B) digital consultancy, store management, paid advertising, and content growth. Because our work involves dedicated specialist hours, research, and allocation of agency personnel, we do not operate an automated retail 'money-back guarantee' or physical product return process.
2. Deposits & Advance Scoping Fees
Bespoke development projects, catalogue migrations, and initial store audits require an agreed upfront deposit. Once project discovery, initial research, or account auditing has commenced, advance deposits become non-refundable to cover expended specialist time and reserved capacity.
3. Cancellation of Retainers & Fixed Projects
- Monthly Retainers (e.g. ongoing store management): Ongoing monthly service agreements require thirty (30) days' written notice prior to the start of the next billing cycle. Fees paid for the active monthly cycle are non-refundable.
- Fixed-Scope Projects: If a client cancels a fixed project prior to completion, all completed hours and deliverables will be calculated. Any unexpended portion of advance deposits will be refunded within 14 calendar days.